Residential clients are the lifeblood of our company. During our formative years we learned quickly what homeowners required from a service as personal as window cleaning. Service, price, professionalism and a friendly understanding manner all need to be perfected before you can gain the trust of your clients. The result is a complaint ratio of less than 1%. We endeavour to fulfil our client’s expectations by providing the following-
The equipment we use is designed to maximise the benefits that our residential clients receive from our service. The infinity™ heated Concept2O™ system provides the following enhancements-
The highest quality of service is achieved and maintained as all Concept2O™ operators are business owners; as such, we are able to avoid many of the staff issues affecting a large proportion of other national service based companies. As well as our comprehensive service, we aim to arrange and carryout fund raising events for each communities local charities and intend to sponsor events which provide support for charitable associations. This charitable work enables potential clients to see the importance that we as a company place on our service and highlights our business ethics. Contact us for further details. This is what some of our residential clients have had to say about us- “I am writing to thank you for the service I have received from you for the last number of years. As you know, my husband and I are moving abroad soon but before we leave, I just had to write just a quick note to say what a great service you provide. The operators you have are so courteous and hard working and are a real credit to you. My only regret is that you don’t clean windows in Spain, yet...” Mrs S John. “I must admit when you told me that you were going to use pure water to clean my windows, I was very sceptical, especially as they are left wet. As you can imagine then, I was very pleasantly surprised by how well they turned out. They are far cleaner than previously and I thought you cleaned them well then! My wife loves the fact that all the uPVC is also cleaned and it saves me a big job, well done!” Mr B Brockway. “Since I lost my husband last year, I have been finding things a little difficult around the house. When [your operator] calls, he always asks me how I am and if there is anything that he can do for me. Its nice to know there is still good in today’s world. Your operators and your service are the best they can be. Thank [your operator] for me. P.S. I am always proud to recommend your service whenever I can” Mrs J Evens. If you would like a free quotation for your home, please check the map on the website to contact a Concept2O™ operator in your area.
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